Refund policy

Prismatic Spellworks Return and Refund Policy

Trading Card Singles

Because trading cards are condition-sensitive collectibles with changing market values, all single-card sales are final unless an item arrives damaged, is materially different from its listed condition, or the wrong item was shipped.

Sealed Products

All sealed-product sales are final. Sealed products cannot be returned or exchanged, whether opened or unopened. If your order arrives damaged, contains an incorrect item, or is materially different from its description, contact us as described under Order Problems below.

Order Problems

If your order arrives damaged, contains an incorrect item, or is materially different from its description, contact Prismatic Spellworks within 7 days of delivery through our Contact page. Please include your order number, a description of the issue, and clear photographs of the item and packaging.

Approved Returns

Do not send an item back before receiving return authorization. Items returned without authorization may not be accepted. Customers are responsible for return-shipping costs on voluntary returns. Prismatic Spellworks will cover reasonable return-shipping costs when we shipped an incorrect item or the item was materially misrepresented.

Refunds

Returned items will be inspected after receipt. If approved, the refund will be issued to the original payment method. Original shipping charges are nonrefundable unless the return resulted from an error by Prismatic Spellworks. Processing times imposed by banks or payment providers may vary.

Cancellations

Cancellation requests must be submitted before an order has been processed or shipped. Once processing has begun, cancellation cannot be guaranteed.